New rules – demand a refund if trains are delayed

Belgrade - Trains in Serbia are often delayed, and so far, passengers were not able to do anything but wait.

Izvor: B92

Friday, 23.04.2021.

15:48

New rules – demand a refund if trains are delayed
Foto: Shutterstock/Nikoleta Vukovic

New rules – demand a refund if trains are delayed

Should a passenger decide to continue the journey, partial refund is still possible, 25 percent if the train is delayed between 60 and 119 minutes, or 50 percent in case of a delay longer than two hours.

This legal proposal entered the parliamentary procedure, and as the Minister of Construction, Transport and Infrastructure Tomislav Momirovic said for the biznis.rs portal, the railway workers were given a transitional period of two years to apply this new legal provision.

"We have a large number of infrastructural operations underway on Serbian railways, which currently represents a significant obstacle to the regularity and reliability of the service, the transitional period has been given for the services to be adjusted and carriers to financially stabilize their business," Momirovic explained.

According to this explanation, these new solutions will reach the European level of passenger rights in railway traffic, which is one of the goals of this law, while the other is the motivation of carriers to raise the quality of services and improve the reliability of railway passenger traffic.

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